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The downloader crashing Metastock 11

Last post 09-11-2009, 15:27 by Justin. 1 replies.
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  •  09-02-2009, 3:09 30594

    The downloader crashing Metastock 11

    Hi
    I am trying to download the data for the US market for the past 10 years by sector and the downloader is crashing again and again. I thought the data is too much so reduce to one sector by secor and still keep on crashing
    I could see in the event viewer that qcenter is crashing again and again with the following error.

    System Windows XP pro with Service Pack 3

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 9/2/2009
    Time: 4:51:11 PM
    User: N/A
    Computer: IMOHAN
    Description:
    Faulting application qcenter.exe, version 11.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 71 63 65 ure qce
    0018: 6e 74 65 72 2e 65 78 65 nter.exe
    0020: 20 31 31 2e 30 2e 30 2e 11.0.0.
    0028: 30 20 69 6e 20 6b 65 72 0 in ker
    0030: 6e 65 6c 33 32 2e 64 6c nel32.dl
    0038: 6c 20 35 2e 31 2e 32 36 l 5.1.26
    0040: 30 30 2e 35 37 38 31 20 00.5781
    0048: 61 74 20 6f 66 66 73 65 at offse
    0050: 74 20 30 30 30 31 32 61 t 00012a
    0058: 66 62 0d 0a fb..

    Is anybody having the same issue. is there any downtime they notify the users and how about extending the days we are not able to download the data? I am sure they will not be late chraging us every month.

    Indee
  •  09-11-2009, 15:27 30673 in reply to 30594

    Re: The downloader crashing Metastock 11

    Unfortunately the kernel32.dll is a very generic error.  It could mean that the QCenter.exe itself has become damaged or corrupted.  Personally I would recommend reinstalling the software (you may want to uninstall/delete the C:\Program Files\Equis\The DownLoader folder first).
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