I need some urgent help on installing Quotecenter. I have been using Quotecenter on my older system without problem, however when i installed it on my new pc and laptop, the news page doesn't show up. It gives a blank page and clicking on the front page, global economy, fixed income etc buttons doesn't bring up anything in the newstory column. Otherwise i'm getting all data feed like prices, graphs etc ok and the newswatch headers are updating fine. This means that the connection is fine. I have phoned equis customer support and they have told me the same. I have also tried disabling all programs that could be causing the problem (including zonealarm) but still it persists. There were several times when something shows up in the newstory box but it was all in raw source code format. I suspect that the script or something is not loading properly. Anyone encountered the same problem or has a solution for this? Thanks in advance.

Hi gls-

Welcome to the forum!

I've never run into this exact problem, but I have had a case where my templates became corrupted once. Never figured it out and had to reinstall. Since then, I've created a backup of all the original templates. You didn't state which template you were using or whether or not it was custom. Does the problem persist even if you try to create a new News display?

If you don't have a backup, you can download the original template attached here. It goes into the C:\\Program Files\\Equis\\QuoteCenter\\Packages\\Pk00 directory by default. What you'll want to backup is the entire Pk00 subdirectory once you know it is all good.

HTH,

G

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Traders' Consortium

Hi Storkbite,

I'm using the default template after installation. All the price feeds are coming in ok but somehow the newstory box is empty. Something seems to be blocking the news. I have tried switching off zonealarm and other stuff but the problem persists. It is the same when i try to create a new news display. When quotecenter starts, the newstory page loads for a few seconds then go blank. If it does load anything, it is all the source codes of the style sheet etc. I really can't figure out what is wrong. The same thing occurs on my laptop quotecenter installation.

Well, I don't believe that I've heard about this problem before. Aside from suggesting that you try a known good template, I'm out of ideas. You're not trying to run QC at the same time from multiple machines... right? That will result in a scary email stating that your account could be terminated. Seems unlikely to be a permission problem if you are getting the price data OK; I am running Norton Internet Security and MS Windows Firewall... everything on Medium Security settings. My browser security settings are also set to medium.

We don't get a lot of QC related questions, so you may get a quicker response by contacting Equis Support directly:
http://www.equis.com/Company/about/Contact.aspx

Please let us know what you find out so we can add it to the list of How To's.

Thanks,

G

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Traders' Consortium

I have emailed equis support and will post myh investigations on this forum for everybody's benefit. I'm sure there are users out there who may have the same problem.

I think i have found the culprit that is causing this problem. It is an issue with mircosoft .NET framework. If anyone encounters this problem, try uninstalling the original installation of both QC and .NET framework. Then run the QC/Metastock installation cd again.

Wow... how obscure is that?! Thanks for updating the thread. Glad you figured it out too! :)

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Traders' Consortium

I have the same problem - both with MS Pro back in January when I ended up sending it back for a full refund and now that I've just bought MS FX Pro.
Based on your suggestion, I removed the .NET framework (I had both the V1.1 as well as V2 on my PC) and QC and reinstalled only the QC. It seemed to make no difference at all. Then I continued with the installation and allowed MS FX Pro 9.2 to be installed which needs .NET framework and installs it automatically if it's not there.
During the MS installation I did get an error "RegASM.exe failed to register Metastock.Community.dll" but installation completed "successfully".
Now, when I run QC I get the actual code appearing in the NewsStory instead of blank - see below!

Any help to resolve this will be greatly appreciated.

Thanks
Darren

<HTML xmlns:rtool>
<HEAD>

<STYLE>
@media all
{
rtool\\:bar {
behavior: url(reutersnews://reuters/data?source=BRIDGE&cache=1440&FILE=RBWS81_rToolbar_en.htc);
padding: 1px
}

rtool\\:button{
behavior: url(reutersnews://reuters/data?source=BRIDGE&cache=1440&FILE=RBWS81_buttons_en.htc);
text-align: center
}
rtool\\:frame {
behavior: url(reutersnews://reuters/data?source=BRIDGE&cache=1440&FILE=RBWS81_story_en.htc);
width: 100%;
height: 100%;
}

rtool\\:news {
behavior: url(reutersnews://reuters/data?source=BRIDGE&cache=1440&FILE=RBWS81_News_en.htc);
width: 100%;
height: 100%;
}
}

</STYLE>
<link rel="stylesheet" type="text/css" href="reutersnews://reuters/data?source=BRIDGE&cache=1440&FILE=RBWS81_News.css" />

<script language="javascript">

// returns element with main news behavior attached
function GetMain()
{
return newsbehavior;
}

function OnNewsPropertyChange()
{
if( ("readyStateBeh" == event.propertyName) && ("complete" == newsbehavior.readyStateBeh) )
{
window.external.News = newsbehavior;
}
}

function StoryDrag()
{
try
{
event.cancelBubble = true;

var sDropText = event.dataTransfer.getData("Text");
if ( (sDropText == null) || (sDropText == undefined) )
throw "invalid_data";

if (sDropText.length > 0)
{
if (newsbehavior.GetWorking().ParseCheck(sDropText))
{
event.dataTransfer.dropEffect = "move";
event.returnValue = false;
}
else
throw "not_a_symbol";
}
else
throw "not_a_symbol";
}
catch (e)
{
event.dataTransfer.dropEffect = "none";
}
}

function StoryDrop()
{
try
{
newsbehavior.GetWorking().ParseDrop(event.dataTransfer.getData("Text"));
}
catch (e)
{
}
}

</script>

</HEAD>
<body BOTTOMMARGIN="0" LEFTMARGIN="0" RIGHTMARGIN="0" TOPMARGIN="0" scroll="no" ondragover="StoryDrag();" ondragenter="StoryDrag();" ondrop="StoryDrop();">
<rtool:news id="newsbehavior" onpropertychange="OnNewsPropertyChange();" >
</rtool:news>
</body>
</HTML>

Hi Darren-

Welcome to the forum!

To my knowledge, this problem has not been described in the forum prior to your account. Rather than wait around, I think you'd get a much faster response by calling Support directly. I'd love to hear more about the cause if you can figure it out. I know that there are other non-Equis applications that can be picky when it comes to the sequence in which the framework is installed in relation to the program. IIS comes to mind too. I don't see how it is relevant to solving your problem, but it makes me think you may have a similar situation going on. When I installed QC, I did so with NET 1.1 already installed. No problems. When I installed FX with NET 2.0 already installed, I didn't have a problem with that either. Sorry for your situation, I'm just trying to give you a reference.

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Traders' Consortium

Thanks for the kind words and the advice. I did try the MS support desk back in January but they couldn't help me.
However, I just installed .NET framework 2 which made no difference except that the code on display disappeared and I was left with the blank screen once again. Today I installed IE 7 Beta 2 which reported I had insufficient registry privileges (I'm the administrator on my PC). So I ran IERegistry.exe which pointed the finger at ".applications" in HCR. I gave myself full access to this key and not only IE7 installed successfully but NewsStory also started to appear for the very first time on QC!
I'm a happy man today!
I hope this proves helpful to anyone else who might come across a similar problem.
Darren

So I ran IERegistry.exe which pointed the finger at ".applications" in HCR. I gave myself full access to this key and not only IE7 installed successfully but NewsStory also started to appear for the very first time on QC!

Thanks for posting back. I will add this to the error section of ther FAQ.

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Traders' Consortium

I have just installed MS AND QC - everthing seems to be working fine, except I get a blank News Screen with an error message on the"error in Script" , Line 69,Charatcer:3, Error: object doesn't support this property, Code: 0.

Perhaps someone can help? If it is a matter of using the ieregistry.exe, can someone find it - I've looked and cannot locate it.

Many thanks


=D>

don't know what happened, but I now have news. Gremlins!