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Metastock License Required Unknown error#:-84

Last post 11-10-2008, 9:37 by happysingh. 13 replies.
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  •  08-01-2007, 17:30 24909

    Metastock License Required Unknown error#:-84

    I have just upgrade my op system to Vista 32 and after reinstaling Metastock 10.1  and activating all was well till last night when I tried to open the program I immediatley get the above error.

    I tried to uninstall and reinstall 10.1 but the same error message occurs on trying to open the program after a successful install..

    Any help on this will be much appreciated
  •  08-02-2007, 8:34 24921 in reply to 24909

    Re: Metastock License Required Unknown error#:-84

    Which version of MetaStock are you using exactly (i.e. End-of-Day, End-of-Day Subscription, Pro, Pro Subscription)?

    This is a known issue that we do have a fix for.  It basically occurs when the product is already activated on the PC.  Deactivating the license (Using Internet Deactivate in the License Manager) will avoid this problem.  We have a file I can send to you to resolve this (This should be resolved more permanently in a later release of MetaStock) but I would need to know the exact version of MetaStock first.

  •  08-02-2007, 18:42 24925 in reply to 24921

    Re: Metastock License Required Unknown error#:-84

    Version is 10.1 end of day  Thanks for your help
  •  02-22-2008, 3:31 26572 in reply to 24921

    Re: Metastock License Required Unknown error#:-84

    I have the same problem.

    When I start MetaStock 10.1 Pro for eSignal it occurs "error#:-83".

    How can I fix it?

  •  02-22-2008, 4:26 26573 in reply to 26572

    Re: Metastock License Required Unknown error#:-84

    suggest you post as a separate subject, the version and error number are different.

    I needed a new filechk.dll file  from support and  had to create  new license.txt file to fix my problem.
  •  02-22-2008, 17:38 26578 in reply to 26573

    Re: Metastock License Required Unknown error#:-84

    Incidentally, the Unknown Error -84 will not occur with 10.1c (The latest version).

    While Error -83 is definitely a different issue, I will post the resolution below:

    Error 83


    This error can occur any time the AST Service cannot start.  This error seems specific to 10.1c.  Open the Services section of Windows (Start-->Run-->Services.MSC) and double click on the AST Service.  Make sure the Startup Type is set to Automatic and that the Path to Executable is set correctly.  Sometimes the Path to Executable will have two backslashes in the path, i.e. C:\Windows\System32\\astsrv.exe.  The backslash must be removed.  The way to do this is to close the Services and open the Registry Editor (StartàRunàRegedit).  Make sure to left-click on My Computer (So that you are starting at the top of the Registry) and press Ctrl-F.  In the Find box, type \\astsrv.exe and click Find Next.  Each time it finds this, double click on the registry entry and remove one of the backslashes, then click Ok.  Press F3 to Find Next and repeat these steps until it is finished searching the Registry.  Go back to the Services section and try to Start the AST Service.


    PLEASE NOTE that caution should be used when modifying the Windows Registry.  Making changes to other aspects of the Windows Registry could cause Windows to become unstable.
  •  03-30-2008, 5:58 26797 in reply to 26573

    Re: Metastock License Required Unknown error#:-84

    hi i am also facing the error #:-84 i have win xp service pack 2 and trying to install metastock pro 10.1 for esignal broadcast version. please guide what to do..
    Thanks & Regards
    Navneet Singhal
    Delhi, India

    E-Mail: navneet.singhal1@gmail.com

    www.coolguynavneet.blogspot.com
  •  03-31-2008, 10:20 26804 in reply to 26797

    Re: Metastock License Required Unknown error#:-84

    Error -84 should no longer be happening as long as you have the latest version of 10.1 (which is 10.1c).  You can visit http://www.equis.com/customer/service/downloads/ and download the latest version to resolve this error.
  •  03-31-2008, 10:33 26805 in reply to 26804

    Re: Metastock License Required Unknown error#:-84

    i have metastock 10.1 only.. the link that you gave, doesnt show me anything like 10.1 c version.. please help to get this error resolved.
    Thanks & Regards
    Navneet Singhal
    Delhi, India

    E-Mail: navneet.singhal1@gmail.com

    www.coolguynavneet.blogspot.com
  •  03-31-2008, 16:50 26812 in reply to 26805

    Re: Metastock License Required Unknown error#:-84

    The download link will not show 10.1c, but the file at the My Downloads page is definitely 10.1c and will resolve this issue.
  •  04-01-2008, 9:22 26823 in reply to 26812

    Re: Metastock License Required Unknown error#:-84

    hi i think you are not getting me. i cant see anything under tha link provided by you. so there is no question of 10.1 or 10.1 c is there a solution to this problem ? without downloading the new version ?
    Thanks & Regards
    Navneet Singhal
    Delhi, India

    E-Mail: navneet.singhal1@gmail.com

    www.coolguynavneet.blogspot.com
  •  04-01-2008, 12:35 26827 in reply to 26823

    Re: Metastock License Required Unknown error#:-84

    As stated, MetaStock 10.1C resolves the issue.  If you are going to My Downloads and not seeing any link to MetaStock, then unfortunately you are not using the correct login for your account that has your MetaStock purhase on it.
  •  11-10-2008, 7:30 28169 in reply to 24921

    Re: Metastock License Required Unknown error#:-84

    Justin:

    Which version of MetaStock are you using exactly (i.e. End-of-Day, End-of-Day Subscription, Pro, Pro Subscription)?


    This is a known issue that we do have a fix for.  It basically occurs when the product is already activated on the PC.  Deactivating the license (Using Internet Deactivate in the License Manager) will avoid this problem.  We have a file I can send to you to resolve this (This should be resolved more permanently in a later release of MetaStock) but I would need to know the exact version of MetaStock first.



    Can i have the file. My mail id is varun037@gmail.com. I use Metastock Pro 10.1b
  •  11-10-2008, 9:37 28173 in reply to 28169

    Re: Metastock License Required Unknown error#:-84

    Please send the file to me as well. My email id is coolguynavneet@gmail.com same version 10.1 pro b
    Thanks & Regards
    Navneet Singhal
    Delhi, India

    E-Mail: navneet.singhal1@gmail.com

    www.coolguynavneet.blogspot.com
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